Qualitative evaluation of the performance of facilitation offices (Case of study: Facilitation offices of Khorram Abad city)

Articles in Press

Document Type : Research Paper

Authors

1 Phd student of Iran social problems, Department of Social Sciences, Faculty of Economics and Social Sciences, Bu-Ali Sina University, Hamedan, Iran

2 Professor of Sociology, Department of Social Sciences, Faculty of Economic and Social Sciences, Bu-Ali Sina University, Hamedan, Iran

Abstract

The present study was conducted with the aim of qualitatively evaluating the performance of facilitation offices in Khorramabad. This research is qualitative and the content analysis technique was used. The purposive sampling method and data collection tool were semi-structured interviews, which were theoretically saturated after interviews with 25 key informants.
The findings show that achieving an accurate database in various fields, using the capacity of residents to solve problems and issues, strengthening public participation, encouraging institutions to work at the neighborhood level, strengthening the spirit of hope among local residents, and increasing the sense of belonging of local residents are among the most important strengths of facilitation offices; the lack of familiarity of some administrative bodies with the goals and descriptions of facilitation services, the charitable and business-oriented approach of some institutions, the uncertainty of the results and effectiveness of the offices' performance, the dominance of the physical approach over the social and cultural approach, the low quality of human resources in some offices, the weakness in supervising and monitoring the performance of these offices, and the weakness of coordination between the governor's office's social affairs and the consulting company are among the most important weaknesses of facilitation offices in Khorramabad.

Keywords

Main Subjects

Quarterly Journal of Social Development (Previously Human Development)

Articles in Press, Accepted Manuscript
Available Online from 18 February 2025

Files

Share

How to cite

Statistics